The Ryman Peace of Mind Guarantees
The Ryman Peace of Mind Guarantees are available exclusively to Ryman retirement village residents.
1 – Fixed Weekly Fee
We know how important it is to you to have certainty regarding your living costs.
“We guarantee that we will never increase your base weekly fee for the entire time you occupy your apartment at the village; regardless of any changes to the operating costs at the village. Your base weekly fees are permanently fixed for you.”
2 – Continuum of Care
This gives you the peace of mind of knowing that if the need arises you can remain living within the village community, and in close contact with your spouse or friends in the village.
“We guarantee that you will be granted priority access to the aged care facility within the village, or to another Ryman care facility if you so choose.”
3 – Fees Stop Immediately
You will also want to know that you do not continue to carry the cost of outgoings when you leave your apartment. We see it as our responsibility (not yours) to carry the cost of outgoings once you have left your apartment and we are in the process of on-selling your apartment. This gives us an incentive to on-sell your apartment quickly.
“We guarantee that the weekly fee and deferred management fees will cease on the day you permanently vacate your apartment.”
4 – Repayment Promise
It is standard practice for retirement villages to repay your capital sum when the apartment has been on-sold. However you will want an assurance that in the event the on-sale is delayed for some reason you will be repaid.
“We guarantee that if the new resident has not settled within six months of you vacating your apartment, then we will repay you the balance immediately.”
5 – 20% Deferred Management Fee
The deferred management fee is your contribution to the refurbishment and management of the village. It is charged on an “enjoy now, pay later” basis, and is deducted when your capital sum is repaid to you.
In the event that you wish to transfer to a serviced apartment, or to another Ryman village, you will want to be assured that your deferred management fees will be no more than 20% overall.
“We guarantee that our deferred management fee will be capped at a maximum of 20% of the capital sum – even if you transfer to another apartment within the village, or even if you transfer to another Ryman village.”
6 – No Hidden Costs
You will want to know that there are no hidden costs when you move into a retirement village, or when you leave your apartment.
We accept total responsibility for undertaking the refurbishing, marketing and on-sale of your apartment. These costs are covered by the deferred management fee.
“We guarantee not to charge for any sales, administration, marketing or refurbishment (except where there is more than fair wear and tear to your apartment) when we on-sell your apartment.”
7 – No Capital Loss
It will be important to you and your family that you have certainty regarding the amount you are repaid when you leave the village, and that you are not exposed to any capital loss when the apartment is on-sold.
“We guarantee that the amount repaid to you will not be affected by a decline in the value of the apartment.”
8 – Changing your Mind
Buying your new home in a retirement village is an important decision, and we want you to be confident you have made the right choice in selecting a Ryman village.
“We guarantee that if you change your mind within 21 days of signing your application form, or three working days of signing the residence agreement, then we will agree to cancel the agreement and refund your deposit in full.”
9 – 90 Day Money Back Guarantee
We’re so confident you’ll be happy with your decision to move to one of our villages, we will provide you with a “90 Day Money Back Guarantee”.
“We guarantee that if you are unhappy with your decision to move into your apartment, on the expiry of 90 days after you take up permanent residence and you wish to leave the village then we will repay your capital sum in full.” (Conditions apply)
Detailed terms and conditions relating to our exclusive Ryman Peace of Mind Guarantees can be found in the Residence Agreement for each village.