Updates from the Ryman community


Ryman Healthcare COVID-19 update 01 July 2020

Written by Ryman Healthcare
on July 01, 2020

Dear resident/family member.

As you will be aware, there has been a significant spike in the number of COVID-19 cases in Melbourne, prompting the Victorian Government to place 36 suburbs into lockdown.

While Weary Dunlop and Nellie Melba retirement villages are not in the postcodes affected, it is now clear there are significant rates of community transmission of the virus throughout Melbourne.

The number of confirmed cases in Victoria is now almost as high as it was at the peak of the outbreak in late March and early April.

This poses a real risk to village residents, especially those with health concerns, and it’s important we act now to protect our community.

We have decided the best way to keep everyone safe is to limit access to the village.

From 5pm tomorrow, July 2, Weary Dunlop and Nellie Melba will go back into lockdown for two weeks.

This will allow us to monitor the effectiveness of the government’s measures to contain the latest outbreak, and assess the longer term risk to our residents and staff.

For all our residents and their families this means:

The Care centre is closed to visitors.

Visits will only be allowed in exceptional circumstances – for families of residents in end-of-life or palliative care.

These visitors must wear face masks and follow careful protocols.

Zoom calls to residents will be available to keep in touch, and our care team will be able to help arrange these for you if you need assistance.

Our independent and serviced apartments residents should stay in their own households.

You should not need to leave the village unless you have an urgent medical need. We can help with a telehealth consultation if you prefer to speak with a GP instead of risking a trip to a medical practise. We can also provide medications to your door.

Checkpoints at the main gates have been re-established, and we are closed to all visitors.

All the communal facilities in our village centres, including our bowling greens, worksheds and pools, will be closed.

Family or friends delivering groceries or medical essentials can drop them at the gate, and our team will deliver them to residents. We encourage you to order groceries and medications online and we will deliver them to you. We’ll be restarting deliveries of bread and milk.

Our team is there to help with anything our residents need.

If you are exercising on the village grounds, please stay at least 1.5m away from other people.

We’ll be recommencing welfare checks during the lock down period to make sure everyone is doing OK and has everything they need.

If you’d like to speak to someone professionally, you are welcome to call our OCP service on 1800 273 865. Just let them know you are a Ryman resident and the village you are from.

Our residents are at the heart of everything we do and I know the decision to lock down the village will come as a disappointment, but we are following the Premiers lead in ensuring your safety.

All our residents, visitors and staff have done an outstanding job in taking the necessary steps to help stop the spread of COVID-19. It’s been a team effort we can all be proud of.

I’m sure we’ll face this new challenge with the same spirit of community and cooperation, and I thank you for your understanding and support.

If you have any queries about how the restrictions affect you or a family member, please get in touch with your village team by contacting reception.

Stay safe,

Paul Sutton

Victorian Operations Manager

For queries contact 1800 288 299 or email residentsupport@rymanhealthcare.com

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