Updates from the Ryman community


Ryman Healthcare COVID-19 update 26 June 2020 - new precautions

Written by Ryman Healthcare
on June 26, 2020

Dear residents and families,

I wanted to update you on some important changes we are making at Weary Dunlop and Nellie Melba villages as a precaution in the wake of the growing number of COVID-19 infections in the wider community.

It is now clear that we need to step our precautions up, and we ask that you restrict your family gatherings in your home to five people in line with the Victoria State Government’s advice.

For the time being this means only seeing those you need to – if you need to.

We will be reintroducing online shopping service, and we will deliver anything you need, including your Happy Hour deliveries, so that you can stay home as much as possible.

The more you go out into the community and the more people you see – the greater the danger.

If you do have to see people, keep your distance. No handshakes and no hugs. Maintain good hygiene. Don’t share food or drinks.

Most importantly, if you are feeling unwell – stay at home. Do not visit friends and family. Do not visit our care centre. Stay home.

The precautions we are taking within the villages include:
• All visitors to Weary Dunlop and Nellie Melba will be required to have their temperature checked and to fill out a health declaration. All visitors will be required to sanitise their hands and wear face masks.
• Any staff from hotspot areas are being tested for COVID-19.
• Staff and contractors entering residents’ apartments are required to wear masks.
• We will supply you with masks if you are going out – just ask reception.
• Third party home care providers visits are suspended – but we will pick up these services for you - just tell us what you need help with.
• We will be offering online shopping services from Coles again, which we will bring to you. Details of these can be found at https://shop.coles.com.au/a/national/home.
• Your families can deliver any groceries they buy for you, as long as they complete the health declaration and temperature checks at reception.
• We will be re-introducing a concierge team at Nellie Melba’s gate to help direct visitors for screening.
• For now we have decided church services will not recommence.
• Please practice physical distancing again and good hand hygiene. No hugs, handshakes or greeting kisses.


If you do need to go out, we advise you to wear a mask. These are available from reception. We also ask that you avoid any of the COVID-19 hotspots. These are currently Brimbank, Moreland, Darebin, Hume, Casey and Cardinia.

COVID-19 symptoms and precautions

To repeat, visitors who are unwell or running a temperature should stay at home.

Symptoms to watch out for include:
• a cough
• a high temperature (at least 37.5˚C)
• shortness of breath
• a sore throat
• sneezing and runny nose
• temporary loss of smell
• conjunctivitis

If you suspect you may have coronavirus call the dedicated hotline on 1800 675 398

Our best defence against COVID-19 is personal hygiene, including regular and thorough hand washing.

Viruses such as COVID-19 and the flu are easily spread by close contact with people who have symptoms. You may also get infected if you touch surfaces or objects with droplets and then touch your mouth, nose or eyes.

That’s why it’s important to use good hand hygiene, practise physical distancing if you don’t know someone and stay home if you’re unwell.

This includes regularly washing and drying your hands and coughing or sneezing into a disposable tissue or into your elbow.

Thanks for your cooperation – I know it feels like we have been here before.

We need to take these precautions to keep everyone safe. We appreciate the kindness and goodwill you have shown throughout to our team – we are all in this together.

The increase in cases is, as Premier Daniel Andrews has described, a wake-up call. And we cannot be complacent.

The very best way to stay safe is to stay at home as much as possible.

And please let me know if you need anything or have any questions.

Kind regards,

Paul Sutton

Victorian Operations Manager

For queries contact 1800 288 299 or email residentsupport@rymanhealthcare.com

Handy links:



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