Resident and family update - Thursday 3 June 2021
Dear family members.
With the COVID-19 lock down being extended by seven days in Greater Melbourne, I wanted to update you on the steps we’ve taken to ensure our care residents are as safe, comfortable and entertained as possible.
Times like these can be unsettling, especially when you’re unable to visit your loved one in person, so I want you to know our village teams are taking extra precautions to protect our residents.
Since closing the Weary Dunlop and Nellie Melba care centres to visitors we’ve taken a range of steps, including:
- All care centre staff are wearing face shields as well as N95 masks.
- Staff members who work at other aged care facilities have been identified and offered support to either work exclusively for Ryman Healthcare or exclusively for their other employer.
- We have offered team members who live in a high-risk home environment an opportunity to move into the village they work at. This reduces the risk of them bringing the virus into the village. Some staff have already decided to take this step to help protect the residents they care for.
- All staff are working in cohorts in only one area or unit of the village. This minimises any risk of cross infection.
- All care centre residents are checked with our COVID-19 screening tool at least twice a day. This tool helps staff identify the early signs of COVID-19 symptoms.
- We are providing free meals for all staff to make life easier during the lock down.
- Each village has an Infection Prevention and Control expert who is conducting spot audits to ensure infection control protocols are being observed. All staff members are undergoing refresher training on infection control.
- All communal spaces and high touch points at the villages are being regularly cleaned throughout each day.
- Access to Zoom video calls has been provided for all residents so they’re able to stay in regular contact with loved ones.
- While group outings aren’t possible at present, we are hosting small group activities in each care unit.
I’m also pleased to let you know that more than 90 per cent of residents living in our care centres at Weary Dunlop and Nellie Melba are now fully vaccinated against COVID-19.
Most of our care team have also been vaccinated, and many of those who haven’t are taking advantage of the priority access at vaccination hubs that has been made available to aged care workers this week.
Keeping COVID-19 out of our villages is our highest priority, and our clinical leaders are meeting regularly to ensure we’re taking all appropriate steps to keep our residents and staff safe.
If you have any questions or feedback about how your loved one is being cared for, please don’t hesitate to contact their care team directly.
Victorian Operations Manager
We know you’ve probably seen this before, but a reminder that the symptoms to watch out for include:
• a cough
• a high temperature (at least 37.5˚C)
• shortness of breath
• a sore throat
• sneezing and runny nose
• temporary loss of smell
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