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Amanda offers guidance and empathy

Written by Margot Taylor
on February 14, 2020

Nellie Melba Retirement Village sales advisor Amanda Brocklebank knows first hand what it is like to go through the process of organising aged care for a loved one.

When her 93-yer-old father Bill required respite care due to illness Amanda and her family embarked on the “difficult, and at times quite heart-breaking process” of finding the best environment for him to move to.

Amanda says while her father has settled-in well at an aged care facility in South Gippsland, she can “certainly empathise with families trying to make the right choice for their loved ones.”

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The desire to support families through what can be a challenging time is one of many reasons Amanda is excited to have joined Ryman.

It was in her previous role as presenter on 3AW that she discovered the company.

“I’ve been voicing commercials, and corporate videos, and doing live crosses and that’s what I was doing at the village.

“Coming in, that’s what really plucked my interest.

“I thought what a beautiful place to live and work.”

During these visits Nellie Melba Retirement Village residents ‘sold’ the village to Amanda.

“I loved hearing stories about how they had just made this move to Ryman and loved it,” she says.

Three weeks into her role offering first-class sales advice to people considering life at the village, Amanda says she is very happy to be part of the Nellie Melba community.

“The social aspect of being here too is really inviting.

“It’s lovely to pop into Happy Hour, or even out in the corridors, and hear what’s been going on.”

Amanda has already launched into work ensuring more future residents and their families have a great Ryman experience.

“My aim is to offer really fantastic service, guiding people through our wonderful peace of mind guarantees, showing them our wonderful terms, and giving them that move in experience.”


 

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