Ryman Healthcare will treat all personal information with care and respect. We will actively protect the privacy of everyone we hold information about in the same way as we would expect our own information to be protected. In doing this we also ensure that we comply with the Privacy Act 1988 and any other obligations we have relating to personal information.
Personal information is any information about, or related to, a person.
When you or a member of your family communicate with us about becoming a resident or the services we offer, we will collect:
If you apply to become a resident at one of our villages, we will also collect:
If you are a resident at one of our villages, we will also collect personal information to enable us to deliver safe and effective care services in accordance with the residents’ (consumers’) needs, goals and preferences to optimise health and wellbeing:
If you are an employee, contractor, business partner, service provider or job applicant we may also collect personal information provided by you for the purposes of commencing a business relationship or providing services. This may include:
Additional personal information may be collected under specific circumstances. We will only collect information necessary for us to deliver services or where required by law, and only with consent or where required or authorised by law.
We will ensure that any personal information about you is collected only from you, or from other individuals or organisations you have authorised us to collect the information from.
If you are physically or mentally incapable of providing consent but we believe it is in your best interests, we may also collect personal information about you from other organisations. If we do this, we will ensure we are doing so in compliance with the requirements of the Privacy Act.
We also collect resident and staff information, such as photographs, to use in marketing and promotional material for Ryman Healthcare. In all instances this will be collected on an opt in basis and is completely voluntary. We have specific policies that govern this which are available at the following link.
Anyone may request us to provide them with access to the personal information we hold that relates to them. We will make this information available in response to a request as quickly as possible.
We will ensure that personal information about you is provided only to you or to other individuals or organisations you have authorised us to provide your information to.
Any incorrect information we hold will be corrected as soon as we are made aware of an inaccuracy.
We will use personal information to enable us to deliver the best support and services for our residents across all living and care options.
If you are communicating with us about becoming a resident or the services we offer, this will include using your information to respond to requests and inquiries, as well as assisting you to progress to the best option for you as a resident in our village.
If you are a resident at one of our villages, we will use your personal information to:
We will use personal information only for the purpose(s) for which it was collected, unless there is good reason to use it for other purposes and this is allowed by the Privacy Act.
We will provide personal information to other people or organisations if we need to do so to deliver our services, and with your consent or where required or authorised by law. We may disclose your personal information to:
We will take all reasonable steps to ensure third parties protect your personal information with the same care and respect we do.
Your personal information is stored in our data centres in Australia and New Zealand.
We will store all personal information with reasonable safeguards against misuse, interference and loss, and from unauthorised access, modification and disclosure.
Only approved personnel will have access to resident files and to any other personal information we hold.
We keep personal information only for as long as it is needed, and will destroy it securely when it is no longer needed.
All staff and management of Ryman Healthcare are responsible for treating all personal information with care and respect, actively protecting the privacy of everyone we hold information about, and complying with the Privacy Act. All staff and management are responsible for bringing anything that is not consistent with this to the attention of the Privacy Officer.
The Privacy Officer is responsible for supporting management and staff to understand and deliver good privacy practice and how to comply with the Privacy Act.
We have privacy training programmes, policies and supporting procedures, and monitoring processes to assist our staff and management to actively protect the privacy of everyone we hold information about in the same way as we would expect our own information to be protected.