<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1017783349543426&amp;ev=PageView&amp;noscript=1">

CCTV Footage

Closed Circuit Television (CCTV) refers to camera surveillance systems that capture images of people and activity.

CCTV is used throughout Ryman’s villages to help ensure the safety and security of our residents, staff and property, and to detect and deter criminal behaviour. Any footage collected will be used solely for this purpose.

Footage collected via CCTV is considered personal information and is therefore subject to the Privacy Act.

CCTV operates 24 hours a day, seven days a week. Footage of events and the movements of people will be captured. Ryman does not use any facial recognition technology or other ‘intelligent surveillance’ technology.

Cameras are located throughout villages but are not installed in residents’ rooms, bathrooms or other personal areas.

Footage will not be linked to or accessible via any person’s file or records.

Footage collected via CCTV will be kept securely for up to 90 days. It will only be viewed if required to investigate an incident or if a security problem is identified, and will only be retained for longer than 28 days if needed for evidential purposes. Footage can only be accessed by authorised Ryman managers and staff.

Covert cameras may be used in exceptional circumstances; where management has strong grounds to suspect that theft or misconduct is occurring. In these circumstances a camera may be installed and used without the knowledge of employees. Approval from senior management is required before a covert camera may be installed. Consent will always be obtained from residents and their families before covert cameras are used in or near residents’ rooms.

If any criminal behaviour is recorded via CCTV, the footage will be provided to the Police.

If you have any questions or complaints about the use of CCTV, please contact us.

Inquiries and complaints

If you want to talk to us about privacy or your personal information or have a complaint about the way we have treated your personal information, please contact us and we will respond as soon as possible to resolve the issue. We also welcome any questions and comments you may have about our privacy practices.

You can contact us at:

Privacy Officer
Ryman Healthcare
PO Box 33119
Melbourne, Victoria 3004


ph: 1800 288 299

If you are not satisfied with our response you can complain to the Office of the Australian Information Commissioner

Email: enquiries@oaic.gov.au

Telephone: 1300 363 992 (from overseas +61 2 9284 9749)


Privacy policy

Ryman Australia privacy policy

Click to view

Website policy

Privacy when using our website

Click to view

Marketing policy

Use of photos and videos in marketing

Click to view