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Frequently asked questions

LET US BREAK IT DOWN FOR YOU

We design our villages for you now and into your future, with care at the heart of everything we do. If your health needs change, we have a range of aged-care options to suit your needs - all within the one village community. 

We've put together a list of commonly asked questions, and if you have further questions, please contact us.

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GENERAL LIVING

Our villages are designed for residents aged 65 and over.

Yes, apartments have basement parking available to buy, and villas have garages attached.

Yes, as long as the village manager approves your pet as being suitable for the village.

Yes, we have weekly inter-denominational church services at our villages.

Our village services include a hairdressing service, a visiting podiatrist, physiotherapist, beauty therapist, and dry-cleaning service available at your own cost.

You’re always welcome to raise any concerns directly with any team member, including the village manager. Alternatively, Ryman villages have a formal complaints procedure and a resident advocate. We hold regular meetings with residents to discuss any concerns.

VISITORS

Yes, for short periods of time. As a courtesy, we ask that you consult with the village manager first.

There are no set visiting hours. This is your home, so visitors are welcome any time. The amenities are available for you to enjoy with your friends and family. We just ask that you respect the privacy of other residents.

FINANCIAL

Prices vary throughout each village, so we recommend that you ask for the prices of apartments or villas that are currently available. The residence contract gives the resident a lease for up to 49 years and access to community amenities.

The deferred management fee, which is capped at 20 percent, covers the continued maintenance and management of the village, including your unit and the village amenities. It also covers the cost of refurbishing and on-selling your apartment or villa at the end of the tenancy.

We pay for the building insurance, as well as the general rates and water rates. You are responsible for insuring your contents and personal effects.

We’re happy to say that in over 35 years this has rarely happened. However, if you change your mind after moving in, we will honour our 90-day money-back guarantee.*

*Some conditions apply

 

 

 

 

 

 

 

 

PIONEERING A NEW WAY OF LIVING

Residents at Ryman villages are not retiring from life, they're finding a new way to live. They're rediscovering passions and pastimes that were lost when responsibilities took over, they're learning new skills, and they're embracing connections with like-minded people. The banter, laughter and camaraderie are what make every day special.

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FREEDOM

Relish spending time on the passions and pastimes that bring you joy, while we take care of things like lawns, rates and window cleaning.

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CARE

Take a weight off your mind knowing that if your needs change we have comprehensive aged-care options that can be dialled up when needed.

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CERTAINTY

Enjoy a little certainty with our Peace of Mind Guarantees. Designed to protect you and your family, we've got your back now and in the future.

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TOGETHERNESS

Stay connected and active with like-minded people. You'll gain a community and a lifestyle you can thrive in.

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