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Ryman's Peace of Mind Guarantees

Our resident-friendly terms

Over the past 30 years, a lot of care and consideration has been put into our Ryman Peace of Mind Guarantees, which offer some of the most resident-friendly terms in Australia. We’ve designed these terms to protect both you and your family, ensuring retirement is a chapter in your life to savour and enjoy.

The Ryman Peace of Mind Guarantees are available exclusively to Ryman retirement residents.

1

Fixed weekly fee

We know how important it is for you to have certainty regarding your living costs. 

"We guarantee that we will never increase your base weekly fee for the entire time you occupy your apartment at the village, regardless of any changes to the operating costs at your village. Your base weekly fee is permanently fixed for you." 

2

Care options to suit your needs

You will have peace of mind knowing that if the need arises, you can remain living within the village community in close contact with your spouse or friends.

“We guarantee that you will have priority access to the aged-care facilities within the village, or to another Ryman care facility if you so choose.”

3

Fees stop immediately

When you leave your apartment, you will not continue to carry the cost of outgoings. We see it as our responsibility (not yours) to carry these costs while we're in the process of on-selling your apartment. This gives us an incentive to on-sell your apartment quickly. 

“We guarantee that the weekly fee and deferred management fee will stop on the day you permanently vacate your apartment.”

4

Repayment promise

It is standard practice for retirement villages to repay your capital sum when the apartment has been on-sold. However, you will want an assurance that if the on-sale is delayed for some reason, you will be repaid. 

“We guarantee that if the new resident has not settled within six months of you vacating your apartment, we will repay you the balance immediately."

5

Deferred management fee is capped at 20%

The deferred management fee is your contribution to the refurbishment and management of the village. It is charged on an 'enjoy now, pay later' basis, and is deducted when your capital sum is repaid to you.

If you wish to transfer to a serviced apartment, or to another Ryman village, your deferred management fee will be no more than 20% overall.


“We guarantee that our deferred management fee will be capped at a maximum of 20% of the capital sum - even if you transfer to another apartment within the village, or to another Ryman village.”

6

No hidden costs

There are no hidden costs when you move into a Ryman village, or when you leave your apartment. 

We accept total responsibility for refurbishing, marketing and on-selling your apartment. These costs are covered by the deferred management fee.

“We guarantee not to charge for any sales, administration, marketing or refurbishment when we on-sell your apartment."


7

No capital loss

You and your family will have certainty about the amount you are paid when you leave the village. You will not be exposed to any capital loss when the apartment is on-sold.

“We guarantee that the amount repaid to you will not be affected by a decline in the value of the apartment."

8

Changing your mind

Buying your new home in a retirement village is an important decision. We want you to be confident you've made the right choice in selecting a Ryman village.

"We guarantee that if you change your mind within 21 days of signing your application form, or three working days of signing the residence agreement, we will agree to cancel the agreement and refund your deposit in full."

9

90-day money-back guarantee

We’re so confident you’ll be happy with your decision to move to one of our villages, we will provide you with a 90-day money-back guarantee.

“We guarantee that if you are unhappy with your decision to move into your apartment, on the expiry of 90 days after you take up permanent residence and you wish to leave the village, we will repay your capital sum in full”

(Some conditions apply)

*Terms and conditions apply.

Detailed terms and conditions relating to our exclusive Ryman Peace of Mind Guarantees can be found in the Residence Agreement for each village.

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