Peace of Mind Guarantees | Ryman Healthcare

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Resident-friendly terms

Our pioneering approach to retirement living includes resident-friendly terms designed to protect you and your family.

Our peace of mind guarantees give our residents greater confidence to live the way they want. Freedom and flexibility let you choose when, where, and how you want to live your life. A welcoming community ensures that friendly company is available when you want it. Care that can be dialled up as you need it lets you live for today because our personalised care services are there if you ever need them.

For over 35 years we have chosen to pioneer retirement living. Our innovative, resident-friendly terms reflect that commitment.

Would you like to know more? Please contact us.

1 DEFERRED MANAGEMENT FEE CAPPED AT 20%

The deferred management fee (DMF) is your contribution to the continued maintenance and management of the village, including your unit and the village amenities. It’s deducted when your capital sum is repaid, which is the amount you’ve paid to occupy the unit.

Your DMF will be no more than 20 percent – one of the lowest in the retirement sector.

“We guarantee that our deferred management fee will be capped at a maximum of 20 percent of the capital sum – even if you transfer to another apartment or villa within the village, or to another Ryman village.”

Below are some resources to help you understand how DMF works.

WHAT IS DMF DMF CALCULATOR

2 FIXED BASE WEEKLY FEE

We know how important it is for you to have certainty regarding your living costs.

“We guarantee that we will not increase your base weekly fee for the entire time you occupy your apartment or villa at the village, regardless of any changes to the operating costs at the village. Your base weekly fee is fixed for you. It would only increase if you change from independent to serviced apartment living, or you add extra care options.”

3 CARE OPTIONS TO SUIT YOUR NEEDS

You will have peace of mind knowing that if the need arises for an increased level of care, you can remain living within the village community in close contact with your partner or friends.

“We guarantee that you will have priority access over non-residents to the aged-care centre within the village, or to another Ryman aged-care centre.”

4 FEES STOP IMMEDIATELY

When you vacate your apartment or villa, you will not continue to carry the cost of outgoings. We see it as our responsibility to carry these costs while we’re in the process of on-selling your apartment or villa.

“We guarantee that the weekly fee and deferred management fee will stop on the day you permanently vacate your apartment or villa.”

5 NO HIDDEN COSTS

There are no hidden costs when you move into a Ryman village, or when you leave your apartment or villa.

We accept total responsibility for refurbishing, marketing, and on-selling your apartment or villa. These costs are covered by the deferred management fee.

“We guarantee not to charge for any sales, administration, marketing, or refurbishment costs when we on-sell your apartment or villa.”

6 REPAYMENT PROMISE

It is common practice for retirement villages to repay the balance of the capital sum only when the apartment or villa has been on-sold. At Ryman, the longest you will wait is 6 months.

“We guarantee that we will repay you the balance of the capital sum if the new resident has not settled within 6 months of you permanently vacating your apartment or villa.”

7 NO CAPITAL LOSS

You and your family will have certainty about the amount you are paid when you leave the village. You will not be exposed to any capital loss when the apartment or villa is on-sold.

“We guarantee that the amount repaid to you will not be affected by a decline in the value of your apartment or villa.”

8 CHANGING YOUR MIND

Buying your new home in a retirement village is an important decision. We want you to be confident you’ve made the right choice in selecting a Ryman village.

“We guarantee that we will cancel the contract and refund your deposit in full if you change your mind within 21 days of signing your application form or within 3 working days of signing the residence contract.”

9 90-DAY MONEY BACK GUARANTEE

We’re so confident you’ll be happy with your decision to move to a Ryman village, we will provide you with a 90-day money-back guarantee*.

“We guarantee that we will repay your capital sum in full if, on the expiry of 90 days after taking up permanent residence, you are unhappy with your decision to move into your apartment or villa and wish to leave the village.”

*Some conditions apply

What is a deferred management fee?

Deferred Management Fee Calculator

This is a simplified calculator to help you understand the difference between Ryman and other providers' Deferred Management Fee (DMF). At Ryman you will only ever be charged a DMF once, and this is capped after 5 years at 20%. Others may differ - including charging an additional DMF when you move into a serviced apartment or care.

To learn more about how the DMF is calculated over time and between different living options, please contact our experienced sales team who can walk you through the process.