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Peace of Mind Guarantees

Resident-friendly terms designed to protect you and your family

Our peace of mind guarantees give our residents greater confidence to live the way they want. Freedom and flexibility let you choose when, where, and how you want to live your life. A welcoming community ensures that friendly company is available when you want it. Care that can be dialled up as you need it lets you live for today because our personalised care services are there if you ever need them.

Would you like to know more? Please contact us.

Ryman Peace of Mind Guarantees

1 Deferred management fee

Often referred to as a departure fee or exit fee, the deferred management fee is an amount that becomes payable when you permanently vacate your village unit.

The deferred management fee gives you the right to occupy your unit and enjoy the village amenities. It is calculated as a percentage of the entry fee that you pay when you move into your unit.

“Ryman’s deferred management fees are capped, with our standard fee of 20% one of the lowest in the industry.”


Below are some resources to help you understand how DMF works.


2 Fixed base weekly fee

We know how important it is for you to have certainty regarding your living costs.

“We guarantee that we will not increase your base weekly fee for the entire time you occupy your apartment or villa at the village, regardless of any changes to the operating costs at the village. Your base weekly fee is fixed for you. It would only increase if you change from independent to serviced apartment living, or you add extra care options.”

3 Care options to suit your needs

Our villages are able to provide a range of care options to assist you. These include low care, high care and specialist dementia care.

At the time of your transfer, you will have priority access over non-residents to the care centre within the village, or to another Ryman care centre. Even if a space is unavailable at the point you need more care, we will do our best to accommodate you at another Ryman village that provides the level of care you need until a space becomes available at your village of choice that provides that same level of care.

Care options vary between villages, please check with your local village.

4 Fees stop immediately

When you vacate your apartment or villa, you will not continue to carry the cost of outgoings. We see it as our responsibility to carry these costs while we’re in the process of on-selling your apartment or villa.

“We guarantee that the weekly fee and deferred management fee will stop on the day you permanently vacate your apartment or villa.”

5 No hidden costs

There are no hidden costs when you move into a Ryman village, or when you leave your apartment or villa.

We accept total responsibility for refurbishing, marketing, and on-selling your apartment or villa. These costs are covered by the deferred management fee.

“We guarantee not to charge for any sales, administration, marketing, or refurbishment costs when we on-sell your apartment or villa.”

6 Repayment promise

It is common practice for retirement villages to repay the balance of the capital sum only when the apartment or villa has been on-sold. At Ryman, the longest you will wait is 6 months.

“We guarantee that we will repay you the balance of the capital sum if the new resident has not settled within 6 months of you permanently vacating your apartment or villa.”

7 No capital loss

You and your family will have certainty about the amount you are paid when you leave the village. You will not be exposed to any capital loss when the apartment or villa is on-sold.

“We guarantee that the amount repaid to you will not be affected by a decline in the value of your apartment or villa.”

8 Changing your mind

Buying your new home in a retirement village is an important decision. We want you to be confident you’ve made the right choice in selecting a Ryman village.

“We guarantee that we will cancel the contract and refund your deposit in full if you change your mind within 21 days of signing your application form or within 3 working days of signing the residence contract.”

9 90-Day money back guarantee

We’re so confident you’ll be happy with your decision to move to a Ryman village, we will provide you with a 90-day money-back guarantee*.

“We guarantee that we will repay your capital sum in full if, on the expiry of 90 days after taking up permanent residence, you are unhappy with your decision to move into your apartment or villa and wish to leave the village.”

*Some conditions apply

Detailed terms and conditions relating to our exclusive Ryman Peace of Mind Guarantees can be found in the Residence Agreement for each village.

Disclaimer: Ryman's Peace of Mind Guarantees are subject to our obligation to comply with the aged-care laws.

Compare our terms with others

We developed our Ryman Peace of Mind guarantees to protect residents and their families. We encourage you to compare Ryman’s independent and serviced apartment living terms with other retirement villages. Ask how their terms differ from ours.

We have provided a handy comparison guide to download and use for reference.

Contact us today